Introduction

 

 

1. Introduction

1. The objective of this report is to analyze how amazon uses technology. We will analyze the usage of technology and business strategies that help amazon achieve their daily goals to run business efficiently while staying ahead of competitors. Further recommendations and conclusions will be provided as to how amazon can improve their usage of technology

2. What is Amazon?

Amazon is the main leader in the e-commerce industry. Amazon provides retail products as well as web services. Amazons is currently the largest retailer changing the way millions of people shop. Amazon provides online shopping where a consumer is able to find just about anything at their fingertips. Other companies are also able to sell their products through Amazon in which amazon uses their warehouses to ship these products to consumers. Beyond online shopping, Amazon has their own supermarkets as well. Amazon also provides prime video and amazon music. Not only is amazon the largest retailer, it also is known for its web services such as cloud computing. Cloud computing provides users with IT resources such as data back up, email, virtual desktops, software development and testing, big data analytics, and consumer facing web applications. Consumers are able to use these cloud services on a pay as you go basis when they need it instead of purchasing and owning data servers. The information systems manager we plan on interviewing is Shaquil Sidiki.

3. Amazon's mission is to:

1. to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.

4. Provide links to the Amazon website as well as any photos or videos relevant to the company

1. https://www.aboutamazon.com/

2. https://aws.amazon.com/what-is-cloud-computing/

5. What makes amazon different from other competitors:

1. Wide variety of products and services at lower prices.

1. Amazon has many products in almost every department. Such as clothes, jewelry, shoes, books, movies, games, electronics, pet supplies, beauty products, toys and even automotive products. Beyond that amazon has their own devices and services. Their devices are the Alexa, Echo, Fire tablets, Fire TV, and kindle. Amazon also provides prime video, amazon music and audible books. 

2. Operating a supply chain to fulfill orders: 

1. Amazon's fulfillment gives other retailers the ability to sell and store their products in Amazon warehouses. Amazon packs, ships and provides customer service for all fulfillment. 

3. Providing excellent customer service.

1. Amazon is known for its high quality customer service. Amazon has a program called amazon prime in which you are able to pay a yearly subscription to get products at the quickest convenience of either 1 or 2 days without paying for shipping everytime you make a purchase. Amazon’s customer service is known for helping customers resolve problems without a hassle making consumers want to continue to use amazon.